Terms & Conditions

By using Najjam Al Aweer Technical & Cleaning Services company services, you agree to the following terms, along with our Terms and Conditions.

  • Service Use: Our website content is for service information and may change without notice.
  • Privacy & Cookies: We may collect information using cookies to improve your experience.
  • Bookings & Payments: Fees are non-refundable once services are completed. Payments are accepted cash or via bank transfer.
  • Cancellations: Cancellations require at least 6 hours’ notice via WhatsApp number +971 58 829 4578 or email address info@najjam-alaweer.com.
  • Trusted Access: Users are responsible for safeguarding their belongings. We are not liable for damages or loss unless due to company fault.
  • Minors: Users must be 18 or older to use or transact on our website.
  • Third-Party Providers: We work with licensed partners for various home services. While we conduct background checks, users must still exercise personal caution.
  • Changes to Terms: Terms may be updated periodically. Continued use of our services means you accept these changes.
  • Dispute Resolution: All disputes are governed by the laws of the UAE.
  • Communication: We may contact you via WhatsApp (+971 58 829 4578), SMS (+971 58 829 4578), or email (info@najjam-alaweer.com) for updates and promotions.
  • Refund Policy: Refunds are processed through the original payment method.
  • Quality Control: We perform regular quality checks including site visits, client calls, and follow-ups.

Reporting Issues Damage or Missing Items

  • To report issues, please contact us within 24 hours.
  • However, if you are traveling, please contact us within 24-48 hours, once you arrived to your house/apartment.